La jeune créatrice de mode et entrepreneure des Caraïbes, Christal Oliver, se décrit comme « créative, industrieuse et pleine d’esprit ».

Elle pourrait également ajouter “résilient” à cette liste après avoir réussi à maintenir sa petite entreprise d’accessoires opérationnelle au cours des 12 dernières années malgré de graves perturbations causées par des tempêtes tropicales, une pandémie mondiale et l’éruption du volcan La Soufrière sur son île natale de St Vincent.

Christal et sa petite entreprise ont été naturellement ébranlées par ces événements récents et elle admet que c’est actuellement “une lutte” pour continuer alors que tout reste si incertain.

Elle fait également face à un changement majeur dans sa vie personnelle après être devenue mère pour la première fois en octobre 2020 d’un petit garçon appelé Zephan.

“Je suis 16 mois après la maternité (après l’accouchement)”, dit Christal. “Donc, cela a été un réajustement majeur pour moi personnellement.

«Il y a eu des moments où j’ai fortement remis en question la voie à suivre. Que dois-je faire avec l’entreprise? Est-ce que je travaille seul ou est-ce que je continue tel quel ? Est-ce que je change les produits ? Est-ce que je considère la conception et le commerce plutôt que la conception, la production et la vente ?

“Donc, j’essaie juste de restructurer, et essentiellement de recommencer, ou même de changer de marque, mais même cela a été difficile. L’avenir est tellement plus incertain de nos jours ».

En tant que jeune propriétaire d’entreprise, Christal a évidemment fait face à de nombreuses incertitudes auparavant. En fait, même si elle s’est lancée très tôt sur la voie de l’entrepreneuriat, elle envisageait en fait de devenir pédiatre ou chef.

“L’entrepreneuriat n’a jamais été dans mon esprit”, explique Christal. « Mais, depuis que je suis jeune, j’ai toujours fabriqué ou vendu quelque chose, ou cousu à la main un projet d’artisanat au hasard.

« Puis, fin 2009, je travaillais comme technicienne de laboratoire à mon alma mater (l’école secondaire pour filles St. Vincent). Pendant le temps mort, parce que je ne trouvais aucun sac à Kingstown qui correspondait à mes besoins et à mes goûts, j’ai décidé d’acheter tout le matériel et de fabriquer un sac moi-même. Le produit fini a reçu de nombreux compliments et cela m’a fait réfléchir. J’ai fait un petit investissement dans une machine à coudre domestique Singer, et c’est ce qui m’a amené à trouver un moyen de transformer ma passion en revenus et en opportunités.

Christal avait trouvé sa vocation et dit qu’elle n’a jamais considéré la conception ou la couture comme un «travail», mais au départ, elle ne vendait ses créations qu’à des amis et à sa famille.

« Le démarrage de l’entreprise n’a pas été grandiose du tout », se souvient-elle. “J’ai juste expérimenté avec des tissus et des designs et je me suis entraîné. Je déchirerais les sacs existants pour comprendre les choses. J’ai également fait beaucoup de lectures et de recherches et j’ai vendu la plupart des produits finaux à des personnes proches de moi.

“J’ai même eu du mal à trouver un nom!”.

Olive Art Designs (OAD) est celle qu’elle a finalement choisie ; utilisant son propre nom de famille comme source d’inspiration. Au début, OAD était un projet de passion à combustion lente, mais après 2017, lorsque Christal a décidé de s’engager dans l’entreprise à plein temps, elle l’a progressivement développée en une marque distinctement vincentienne avec une réputation de design supérieur, d’attention aux détails et d’exception. qualité.

L’influence de Christal sur son île en tant qu’entrepreneure ambitieuse a également progressé au fil des ans et s’est encore renforcée en 2019 lorsqu’elle a remporté l’initiative inaugurale Invest SVG “ Pitch it Vincy ” , avec l’aide de l’Agence caribéenne de développement des exportations, qui l’a aidée à travers des ateliers. .

Christal décrit cette expérience comme “l’une des réalisations les plus fières” de sa vie jusqu’à présent. Elle ajoute : « Ce voyage n’a pas été facile, mais il a été très amusant. J’ai appris beaucoup de leçons et il y en a que j’apprends encore.

En ce moment, Christal continue de s’installer dans son rôle de nouvelle maman et garde le doigt sur le pouls avec son autre occupation en tant que co-animatrice de radio du matin sur le “Wake Up Call” sur Xtreme 104.3FM.

Christal dit qu’elle aime être une personnalité de la radio parce que c’est « un travail vraiment amusant mais stimulant ».

Elle déclare : « Bien que le quart de travail ne dure que quatre heures, il y a beaucoup de discussions. Être à la radio me donne l’opportunité d’exprimer mon point de vue, de mieux comprendre nos gens et d’avoir un impact positif. C’est un travail vraiment passionnant qui ajoute à ma croissance personnelle et professionnelle.

En ce qui concerne Olive Art Designs, Christal espère qu’en repositionnant l’entreprise et en utilisant de nouvelles voies de marketing et d’exposition, ainsi que des revenus, elle sera en mesure de garder la marque fraîche et excitante pour elle et ses clients.

Actuellement, Christal emploie une personne « en fonction des besoins uniquement », mais prévoit d’étendre et d’améliorer la productivité et d’augmenter les exportations régionales. Elle s’est tournée vers la production de masques faciaux à cause de la pandémie de COVID-19 et dit que la transition lui a appris l’importance de garder l’esprit ouvert.

Christal ajoute : « Tout n’était pas si mal, car comme il y avait une demande réduite pour un produit, la demande pour d’autres produits augmentait, donc c’était juste une question de changement d’orientation.

«Le problème avec la pandémie était toute l’incertitude qui l’accompagnait, de ce qui allait arriver et le repositionnement constant. Mais je suis heureux de l’expérience pratique que cela m’a apportée, en particulier pour déterminer quelles choses sont vraiment importantes dans la vie et les affaires, et quelles entreprises, ou même modèles, sont les plus vulnérables et comment se positionner au mieux pour tout éventualité.”

Et Christal a ce conseil pour les entrepreneurs potentiels des Caraïbes.

“Votre état d’esprit peut faire la différence entre le succès et l’échec, alors soyez patient et persévérant.”

Elle ajoute : « Inscrivez-vous auprès de votre organisme local de soutien aux entreprises et suivez des cours de courte durée si nécessaire, ou profitez d’ateliers, même s’ils semblent ne pas s’appliquer à vous. N’arrêtez jamais d’apprendre. Il y a toujours quelque chose à apprendre.

« Soyez passionné par ce que vous faites, car cela vous donnera un coup de pouce supplémentaire lorsque vous aurez envie d’abandonner. Planifiez et notez vos objectifs afin de pouvoir mesurer vos progrès et votre réussite. Soyez créatif et continuez à avancer.

L’entrepreneur saint-lucien Gidden Augustin a toujours rêvé de créer sa propre entreprise après avoir grandi dans la ferme de ses parents et vu son père gérer l’entreprise familiale.

Gidden a d’abord envisagé une carrière d’architecte, mais a été “mordu par le virus informatique” après avoir terminé ses niveaux “A” en 1992 et décroché son premier emploi au conglomérat caribéen JQ Charles Ltd.

“JQ Charles était la deuxième plus grande entreprise de Sainte-Lucie à l’époque après le gouvernement”, se souvient Gidden.

“J’ai travaillé dans le département informatique naissant et j’ai aidé à créer et à déployer le premier système de point de vente pendant que nous informatisions nos processus et que nous abandonnions les caisses enregistreuses à l’ancienne. J’avais un bon patron qui m’a inspiré, travailler avec lui m’a vraiment intéressé à l’informatique.

Quatre ans plus tard, Gidden a quitté son emploi pour étudier l’informatique à l’Université des Antilles. Il a obtenu son diplôme avec mention en 1999 et est retourné chez JQ Charles en tant qu’administrateur système tout en développant son portefeuille de conseil en informatique.

“J’ai en fait dessiné le logo de mon entreprise lorsque j’étais encore employé chez JQ Charles parce que je savais que je ne voulais pas passer toute ma vie à être un employé”, explique Gidden.

« Je faisais du conseil en tant qu’activité parallèle jusqu’en 2005, date à laquelle je me suis lancé à mon compte. Je dois dire que les six premiers mois ont été difficiles, car je n’avais pas de clientèle établie et je me demandais régulièrement « à quoi je pensais ? ». Mais finalement, j’ai eu plus de clients grâce au bouche-à-oreille.

Faits rapides

• Le marché des TIC devrait valoir plus de 5 000 milliards de dollars (US) en 2021 et près de 6 000 milliards de dollars (US) d’ici 2023 ( Statista.com ).

• La valeur des exportations mondiales de services TIC a atteint 676 milliards de dollars (US) en 2020 ( UNCTAD.org ) .

• Le marché des TIC est généralement défini comme englobant les technologies liées aux réseaux informatiques et téléphoniques, ainsi que les logiciels, le matériel et les services pertinents ( Statista.com ).

• Les services TIC ont atteint près de 14 % des exportations mondiales totales de services en 2020 ( UNCTAD.org ).

• L’indice de développement des TIC 2017 compilé par l’Union internationale des télécommunications (UIT) a classé Saint-Kitts-et-Nevis comme le pays le plus technologiquement avancé de la région des Caraïbes.

Gidden s’est lentement construit une réputation d’excellence grâce à des recommandations personnelles et a officiellement enregistré son entreprise, appelée « islandTEK », en 2011.

Certains des principaux services d’islandTEK incluent la conception de réseaux câblés et sans fil ; Conception de système PBX ; Installation et maintenance de vidéosurveillance ; assistance informatique sur site et à distance ; Maintenance et réparation d’ordinateurs ; et conseil en informatique et gestion de projet.

Gidden et ses deux employés à temps partiel visent à fournir aux clients « des solutions technologiques à valeur ajoutée de haute qualité qui améliorent leur productivité et leur compétitivité, et stimulent la croissance stratégique de l’entreprise ».

Il ajoute : « Nous fournissons un ensemble de services sur mesure et adapté aux besoins spécifiques des clients. Une partie de notre philosophie est que nous ne sommes pas en concurrence sur les prix, mais sur la qualité. Donc, nous ne sommes pas les moins chers mais quand on propose une solution c’est pour la vie. C’est une solution permanente; pas un écart d’arrêt.

Au fil des ans, Gidden a travaillé avec de grands et petits clients résidentiels et commerciaux, des ministères et des agences internationales.

L’une de ses réalisations dont il est le plus fier à ce jour a été d’être consultant en informatique pour le Conseil international de cricket (ICC) lors de la Coupe du monde de cricket 2007 et de la Coupe du monde T20 2010 à Sainte-Lucie. Le ministère de l’Agriculture de Sainte-Lucie, St Lucia Distillers Ltd et l’Autorité des ports aériens et maritimes de Sainte-Lucie figurent également parmi les clients d’islandTEK.

L’objectif à long terme de Gidden est de positionner islandTEK comme “la société de services informatiques haut de gamme incontournable de la région”. Il vise également à améliorer ses capacités d’exportation après avoir participé à divers ateliers organisés par l’Agence caribéenne de développement des exportations, y compris le programme « Services Go Global (SGG) » , qui lui a permis de « repenser ma vision de l’entreprise et de créer un projet de plan d’exportation ». .

En 2018, Gidden a été sélectionné par Caribbean Export pour faire partie d’une délégation de trois membres de Sainte-Lucie pour assister à la 8e convention annuelle ALES à Saint-Domingue, en République dominicaine. Cet événement a créé des opportunités de réseautage avec les pays d’Amérique latine et lui a ouvert les yeux sur ce qu’il faudrait pour devenir un acteur mondial dans le secteur des TIC et des services.

Gidden a également été impliqué dans le programme INTERREG Trade Enhancement for the Eastern Caribbean (TEECA) qui est facilité par la Chambre de commerce de la Martinique, la Commission de l’OECO et Caribbean Export.

Il déclare : « La TEECA encourage les entreprises de l’OECO à faire plus d’affaires avec des entreprises dans les territoires des Caraïbes françaises et nous établissons de bons liens avec des entreprises françaises grâce à ce programme.

Malgré un récent ralentissement des projets à grande échelle en raison de la pandémie de COVID-19, Gidden espère que plusieurs initiatives en cours seront lancées en 2022. Il dit que son objectif à court terme pour la nouvelle année est de “revenir dans le noir” et d’embaucher deux autres employés hautement qualifiés.

Le conseil de Gidden aux propriétaires d’entreprises des Caraïbes, surtout en cette période incertaine, est de « garder la foi » et de « n’abandonnez pas ».

Il ajoute : « Optez toujours pour de petites victoires parce que cela maintient votre moral et ne prenez pas « non » pour une réponse, car quelqu’un finira par dire « oui » ! »

Earlier this week, the International Monetary Fund (IMF) revised its forecast for global growth in 2022, projecting a revised figure of 4.4% which is a 0.5% reduction from the estimate it made in October 2021. It is expected that the developing world will be most affected by this contraction.

This news from the IMF comes whilst the coronavirus pandemic continues to take its toll on the global economy and wreak havoc in our region as it enters its third year. Simultaneously, the clock is ticking on action to tackle the climate crisis. The steps we take now will determine how our region will evolve in response to these urgent challenges shaping the global trade landscape.

In short, the world is changing fast and so must we. Given the clear emergence of new powerhouse economies in places like Asia, we need to create new opportunities in these new times, whilst consolidating existing markets.

Since independence, the Caribbean has relied on traditional markets for goods and services, focused largely on the United States (US), European Union (EU) and Canada. According to the International Trade Centre (ITC), the CARIFORUM Caribbean’s (CARICOM and the Dominican Republic) largest export market in 2020 was the US, with an export value of approximately US$10.583 billion, followed by the EU, valued at US$2.8 billion in the same year. We buy more than we sell in these markets, according to ITC data. Consequently, we remain acutely vulnerable to changes in the economies of these major trading partners.

It is evident that Asia is a new global growth pole, with some claiming that this is the Asian century. We have a well-established commercial relationship with China, but there are other big opportunities on the continent. For example, India, like China, belongs to the world’s largest 20 economies or the G20 group. However, our exports to India and a market of over 1.4 billion people amounted to an estimated US$413.4 million in 2020.

Similarly, Indonesia, another G20 country and the world’s fourth largest country in terms of population, with an estimated 270 million people receives a paltry US$23.8 million in exports from CARIFORUM countries, according to the ITC. Both India and Indonesia offer opportunity, as well as the lucrative Japanese market.

Rising Africa offers huge trade potential. Yet, despite historical and cultural ties, in 2020 CARIFORUM countries exported just US$595.4 million to Africa.

However, we cannot only look to non-traditional markets in Asia and Africa. We need to look right next door as well and intensify trade with neighbouring countries in Latin America. In 2020, we exported US$4.6 billion, but imported US$8.9 billion the same year. Latin America represents a good possibility for CARIFORUM exporters, particularly in the services sector, including tourism, given that Argentina, Brazil, and Mexico are also G20 countries.

There are some clear steps required to enter or grow in these new markets. For distant and large markets, we need to accept that branding as individual jurisdictions will produce sub-optimal results. Therefore, our countries need to pool resources and promote “Brand Caribbean†or goods and services that are “Absolutely Caribbeanâ€. Having worked in both Asia and Africa, my experience is that with some exceptions, we are simply not well known as individual jurisdictions in much of Asia and Africa. A “Brand Caribbean†positions us much better.

Governments have a vital role to play in advancing the trade and investment agenda of our region. This includes a stronger focus on economic diplomacy, ensuring missions prioritise trade and investment. To make inroads in these new markets, it is essential for us to pool resources and organise joint diplomatic missions with a focus on trade and investment in these countries. The cost of having separate and individual overseas representation is just too high for most of our countries. The CARICOM decision to establish a CARICOM mission in Kenya is a good example and a step in the right direction.

At the end of the day these steps will not yield the maximum results unless we support the establishment of business-to-business linkages with these new markets. Our business support organisations such as chambers of commerce and exporters association have a valuable role to play connecting with their counterparts in Asia and Latin America. It is about businesspeople connecting with their peers. Finally, we need to ramp up our collection of data to give a more in-depth understanding of the trading opportunities in key and niche sectors.

In summary, 2022 must be the year of action. Doing nothing or more of the same cannot be an option. Our people deserve better, and our emphasis must be to create jobs and opportunities for them.

In the community of Las Lajas, in the municipality of Altamira, Puerto Plata, five women, at the time belonging to the now defunct Ana Idalia Navarro Mothers’ Club, agreed to seek ways of generating income without having to be employed. Silvia García, Benita Canela, Milagros Marte, France Altagracia Capellán and Ana Cecilia García, decided in 1990 to sell handcrafted chocolate.

They would go from house to house to offer their cocoa balls. The profits were about 500 pesos per month (equivalent to about 38 dollars at the time), on average 100 pesos for each, an income that helped sustain their homes, and, most importantly for the women, they were able to devote time to raising their children.

After their efforts they managed to form an association, which they called Ana Idalia (Lala) Navarro, in honor of the leader and member of the former Club, through which they could generate employment and contribute to the development of the community. Prior to the first year, it received aid of 500 thousand pesos (about 3,750 dollars at the time) from the Spanish organization for development cooperation, Intermon, an affiliated of the Oxfam confederation. With this contribution they bought the land where their facilities are currently operating, and machinery: a mill to grind cocoa, a crusher and a stainless steel table. The product formerly called Ana Idalia Chocolate became Chocolala.

This economic boost strengthened production capacities and expanded the range of distribution of the cocoa balls. In addition, two other products, derived from maize (corn), were incorporated: The classic gofio (a snack made from toasted corn and ground with sugar) and gofio with cinnamon, which would later reach the gondola displays of the supermarkets of the Centro Cuesta Nacional, CCN, one of the most important commercial chains in the country.

By 2013, the number of women in the company had increased from five to 12, and its natural product portfolio totaled seven, thanks to the consultancy of the Institute of Innovation in Biotechnology and Industry, IIBI, and the economic and technical support of the Japan International Cooperation Agency (JICA). In that year, Chocolala had access to a “soft” loan through a business support programme, which allowed it to expand its machinery inventory as well as its productive capacity.

“Before Chocolala, the only option we had was to work in family homes, doing domestic work in Santiago and Puerto Plata, away from our children. Now we work here, we take money home without being away,” says Nelfi García, the general manager.

Quality standards for export

One of the characteristics of Chocolala products is the care with which the raw material is chosen and the high levels of food safety. The cocoa variety used is the Hispaniola variety. It is less acidic than the Sanchez variety, and it produces a seed with a fruity flavor.

Chocolala is part of a group of five Dominican companies, selected by Caribbean Export in the Haiti-Dominican Republic binational cocoa/chocolate value chain project, funded by the European Union, EU, through the 11th European Development Fund.

Cooperation with the EU has enabled Chocolala to obtain a vertical powder packing machine, improving the efficiency of the packing process and measurements, and it has also enabled access to technical assistance for the process of obtaining export records, ultimately improving competitiveness.

Invaluable contribution

With the vertical powder packing machine, the products have been able to reach the retail sector (grocery stores or rum shops), as it has a dosing screw conveyor, with programmable pre-cutting and a packing capacity of 40 bags per minute. In spite of that, the General Manager emphasizes training in administrative procedures and levels of efficiency in the production value chain. This donation has also enabled the company to respond to its growing demand, and thus to hire more permanent employees, which to date total 20 (16 women and 4 men).

Women with leadership skills

In Chocolala, producing chocolate and other items derived from cocoa and maize is not only an opportunity for work, but an expression of inclusion and pay equity exercise. “Sometimes, when we have large orders, the spouses come and help us. They become a part of our work, in order to be able to complete it”, assures Nelfi, who notes that this attitude demonstrates the important role within the family of the work that women do.

They also created the Ecological Trail, a space to promote tourism, where visitors come into contact with the cocoa plantations and the natural attractions of the area. This undertaking has also created new sources of work.

Benefits that impact everyone

A fund has been created with part of the resources produced by the routes of the Ecological Trail, from which loans with very low interest rates are provided to the collaborators, if they have special needs.

On the other hand, a part of the company’s profits is earmarked for the Association to buy essential goods, so that the members may obtain them at wholesale price.

In addition to helping the members, the Association provides assistance to vulnerable communities. Many have had their houses repaired or have been given assistance to alleviate deficiencies typical of their condition.

The next frontier: The international market

The initiative of those five women who dreamed of a livelihood within their community 30 years ago is now a consolidated company that has drawn more than an exclamation of surprise from the unbelievers who only saw illusions during the years of hard work. These aspirations today are the building blocks in which an average of 24 quintals (2.4 tons) of cocoa are processed weekly for the production of products, the raw material being brought from community producers. Previously, they did not exceed more than two quintals per week.

The women of Chocolala have responded with creativity and with the right attitude to the lack of opportunities in a rural community in which traditionally the woman has only had two options: being a housewife or going to work in Santiago or Puerto Plata. Now, with the support and technical consultancy of Caribbean Export and allies such as the European Union, Chocolala has a firm eye on the export trade.

Transforming a brand into a household name is not easy.

You need a product that is almost universally liked; a track record of innovation and reliability; a reputation for excellence; and a deep connection with your customers which earns their loyalty and trust.

In Suriname, there is one brand that has ticked all of these boxes and more – Wippy peanut butter.

Produced by the Willemsberg family since 1980, Wippy was the brainchild of Clifton Willemsberg, whose father Leonel originally started a business in 1961 to trade in various food items including white sugar and shelled peanuts.

When some items became less profitable the company needed to diversify. Clifton suggested manufacturing peanut butter because they had been working with local peanut butter producers for years, and also already had easy access to a high quality raw material.

The name Wippy was chosen and an eye-catching green parrot named ‘Willy’ (derived from Willemsberg) was conceived as a mascot to boost marketing and promotion.

Wippy peanut butter soon won the hearts of the Surinamese people and is currently sold in over 1,500 shops and supermarkets across the country.

Now, more than four decades since the first jar rolled off the production line, the company is managed by Leonel’s daughter Susan Tjong A Hung-Willemsberg and her niece Genevieve Radjiman-Willemsberg (Clifton’s daughter) who is getting ready to run the business.

Susan believes Wippy has remained popular over the years mainly because it has stayed true to its main objective which is to produce top quality peanut butter with natural ingredients.

We don’t have just one but many unique selling points, Genevieve adds.

We have a minimum of 95% and a maximum of 97% of roasted peanuts in our products. We have no cholesterol or trans fats. The product is packaged in glass jars which keeps it fresh and tasty and guarantees a longer shelf life. We also have a spicy version and our diet line is vegan friendly.

Product innovation has undoubtedly helped to keep Wippy ahead of its competitors. There are now six types of Wippy peanut butter on the market including classic, crunchy, and hot. The sugar-free version, which is sweetened with all-natural stevia rather than sugar, was introduced mainly because Susan is diabetic.

Wippy has also been successfully exported to French Guinea, Barbados, and the Netherlands. Susan says the Caribbean Export Development Agency (Caribbean Export) was particularly instrumental in helping Willemsberg get into the European market (although exports to the Netherlands are currently on hold).

She states: When we wanted to get into the Netherlands, Caribbean Export’s consultants helped us with marketing, training with labelling, research for potential distributors, and trademark registration.

Susan and Genevieve also recently met with a distributor based in Guyana and they have some advice for Caribbean businesses who are trying to export.

Susan suggests: If the company is ready for export, they should take the time to look for a reliable and capable distributor.

Do your homework with regards to the new market. Know your consumers, focus points, their preferences, and which marketing strategies you should use. When you have all this information than you are more than 50% on your way to success.

Genevieve adds: We all want to make more sales for our company. But it is equally important to make these sales with the correct match. Producer/distributor relationships aren’t any different from other relationships. It’s all about teamwork. The producer delivers quality goods and the distributor promotes and sells these goods accordingly.

Maintaining production capacity to fulfil local and export demands is one of Willemsberg’s major challenges, and this was recently made worse during the COVID-19 pandemic when 13 out of 30 staff testing positive for the virus, causing a shutdown of the production facility for five weeks.

The closure led to a total loss of almost $93,000 (USD) in 2021 and $52,000 (USD) of that was from a decrease in sales. The rest of the loss consists of operating costs, employee costs, and rent, Genevieve explains.

She adds: At the moment, 71% of our employees have been vaccinated, but 29% are still not cooperating. It is a big challenge to get the remaining group on board. Conspiracy theories and religion play a huge role in their decision making. It is also a challenge to recruit new employees who are vaccinated.

Meanwhile, the Willemsbergs remain focused on sustaining Wippy peanut butter’s position as one of the leaders in its market. Their short term goals include improving factory productivity; increasing exports; continuing market research to better know their consumers and competitors; and developing a new product.

In the next three to five years, they are also aiming to build a new production facility, and are already scouting for a new location. They also want to buy new machinery after previous Caribbean Export grants went towards two new machines – a shrink tunnel that wraps bottles into trays and a double head filling machine.

Susan is also preparing to handover complete control of the business to Genevieve by the start of 2022. When asked how she feels about stepping aside, Susan states: I am sure that Genevieve will do her utmost. I’m going to train her on as much as I can and then she will do the rest.

Genevieve reveals that Susan has already set her a lot of homework before the final date arrives and says she knows that there is a lot of work ahead.

She adds: Susan has about 45 years of experience and you cannot buy that in any store. You have to have patience and stay open to all the guidance and training that she can give.

I am optimistic because it’s a family business and we need to continue the family legacy.

Fresh turmeric paste from Belize will soon be available on shop shelves in Europe after Caribbean company Naledo signed a deal with Swiss-based distributor Sparkling Revolutions SA.

Naledo’s award-winning wildcrafted, whole root turmeric paste called ‘Truly Turmeric’ will now be seen in natural health food stores and other outlets throughout Switzerland, Germany, and France.

The partnership between Naledo and Sparkling Revolutions took three years to develop. The companies connected in October 2018 at SIAL – the world’s largest food innovation exhibition – which Naledo was able to attend because of support from the Caribbean Export Development Agency and the European Union.

At SIAL, Naledo was shortlisted for the coveted product innovation award and Chief Operating Officer, Nareena Switlo, says the event led to several new business contacts including Sebastian Möbius at Sparkling Revolutions.
Nareena recalls: “SIAL is the largest event we’ve been to so far. Our booth was beautifully set up and Caribbean Export made it easy to participate. It peaked peoples’ interest and confirmed that consumers in the European market would enjoy our product.

“Sebastian reached out to me in November 2018. We started chatting on email about our products and business relationships and he was really interested in us. But then COVID hit and everything was put on pause.

“In 2020, when we won the ‘New Product of the Year’ award at Food Matters Live in the UK, we sent out a newsletter to our subscribers and customers. Sebastian reached out again to say that he was still interested, and he had some clients who wanted the product, and last week we got our first official purchase order.”

The first pallet heading to Europe will contain 1,500 bottles of Naledo’s flagship ‘Truly Turmeric’ paste in two flavours – original and black pepper. The producer has also developed a smaller 125g bottle specifically for the European market.

The company is hoping to capitalise on the current worldwide interest in healthy eating. Research shows that the global natural food and drinks market was valued at $79.1 million (US) in 2016 and is estimated to reach $191.9 million (US) by 2023 – a compound annual growth rate of 17.6%.

Turmeric itself has also become increasingly popular because of its numerous proven health benefits. It positively impacts heart disease and high blood pressure and is also a strong anti-inflammatory, antiseptic and antioxidant.

‘Truly Turmeric’ uses the fresh whole root of the spice to ensure its natural compounds remain potent and intact. The ingredients list for the original flavour are whole root turmeric, cold pressed coconut oil, fresh lime juice, and sea salt. Black pepper cultivated in Belizean forests is added to the black pepper variety.

Nareena says: “I do think that with recent events in the world, people are becoming more aware of what they put into their body, especially in terms of healthy food.

“I also think that people in Europe are expanding their taste buds and a lot of people from different countries have moved there so the diverse food market is growing. It’s a prime time for us to jump in and be the leader in turmeric in the EU.”

Nareena also believes the company’s unique origin story, its promise to treat suppliers fairly, and its commitment to sustainable environmental practices, will be important to consumers in Europe.

Naledo was founded in 2016 by Nareena’s mother Umeeda as a social enterprise. The company focuses on youth entrepreneurship and regenerative agriculture and is a certified B Corporation which means it “balances purpose and profit”.

The small business employs eight young people to manage its factory and works directly with 300 small-scale growers in Toledo, Belize. It also pays its farmers 6 times the fair trade price for tumeric.

“I think there are certain things that we lead on which nobody else can replicate,” Nareena states.

“We do have some ‘contacts turned competitors’ but the quality of their product is not the same as ours and they don’t have our story. What differentiates our product is that we are still the best on flavour and they cannot replicate the way that we monitor and evaluate our environmental impact.”

Nareena also believes that their new distribution partner, Sparkling Revolutions, appreciates the history of Naledo and the company’s mission to invest in education, health care, and improved nutrition for the families and communities that it works with in Belize.

“Sebastian really understands the beauty of the product from the branding side and the story,” Nareena says.

“If you have a unique product, it’s not going to be for everyone, and that’s OK. You have to know who believes in it as much as you do. He really believes in us and that he can sell the product which is a good start to a business relationship.”

She adds: “We all know that the EU is one of the largest markets in the world and we’re hoping that this one pallet will lead to full container loads. In the next year we want our paste to be sold all across Europe.

“The price seems right so we just have to see what the consumer thinks of it.”

The Caribbean Export Development Agency is committed to ensuring that its processes and practices are consistent with international standards and has taken the step today to make its audit reports available online.

“It’s Caribbean Export’s ambition to be one of the most transparent regional institutions and, today I’m very pleased to make our audit reports public” said Executive Director, Deodat Maharaj. He continued, “As we strive to become even more customer-focused and results-driven to advance private sector development in the Region ,we will continue to recognise that accountability, transparency and value for money represent our core values as an Agency.”

The Agency will continue to review and update other systems and operational procedures in order to stay compliant in the weeks and months ahead.

Please click here to download and view the reports.

Arguably, we have never seen a stronger case made for global leaders to invest in our Region’s future survival than that put forward by the Prime Minister of Barbados, Mia Mottley at COP26, the climate summit that took place in Glasgow, Scotland. If ever there was a time to press the reset button for our development agenda, it is now, with business playing a central and important leadership role.

It is with this spirit and momentum we need to approach the new trade partnership with the UK as a critical opportunity to advance a transformational agenda, creating jobs and opportunity for our people. We need to capitalise on the advantages of longstanding trade ties and friendship between the UK and the Caribbean to give life to this agreement by focusing on the private sector as we strive to deepen our trade and investment relationship. This is vital as we seek to transition to a green economy, which is essential given the fact we are one of the most climate vulnerable regions on the planet. Quite simply, time is not on our side.

Signed on the 1 January 2021, the CARIFORUM-UK Economic Partnership Agreement, has the potential to make a difference in economies across the CARIFORUM Caribbean, which is a grouping of the Caribbean Community (CARICOM) and the Dominican Republic. We need to give purpose to the document so it can generate real game-changing outcomes for our people. This is precisely why we at Caribbean Export are partnering with the United Kingdom to convene a virtual summit taking place on 24 November bringing together businesses, trade promotion experts and high-level officials from the UK and Caribbean to look at how we can work together to give life and meaning to this agreement. It is clear that we must deliver concrete and practical results where it matters the most, on the ground and at the firm level. It is good to see the strong interest shown with close to 500 participants already registered.

Trade between the UK and CARIFORUM Caribbean countries amounted to GBP £2.9 billion in 2020. Given the historical and strong people-to-people ties, this is a fraction of what can be realised. Therefore, to make this agreement achieve its full potential we need to be both bold and ambitious in forging a common agenda, including a focus on a green economy transition here in the Caribbean.

There are clear benefits for both sides. For us in the Caribbean, we can capitalise on the UK’s status as a world leader in the renewables sector as we seek to also revolve our economies around energy that is clean and green. Additionally, technology and innovation represent another area that are vital to us especially in areas such as agriculture which needs to be more climate-resilient, so we can have the ability to feed our people. For our businesses, the UK represents a major high-value market for our existing and potential exporters as we seek to leverage exports to create jobs and earn valuable foreign exchange. At the same time, we are clear that increased emphasis must be placed on micro, small and medium scale enterprises here in the Caribbean, which account for the majority of employment and at least 50 percent of GDP in so many of our countries.

The question arises, how can this be done? I am proposing just a few initial steps.

Firstly, we need to provide targeted capacity building support for Caribbean businesses in the form of financial and technical assistance so they can take advantage of the opportunities under this agreement. The clear emphasis has to be on where it matters, on the ground and with a forensic focus on enterprises across the Region. Secondly, information is truly power. Therefore, we have to make information or market intelligence available on a real time basis on the opportunities that exist under this agreement to businesses here in the Caribbean and in the UK. However, just focusing on these two along will only give sub-optimal results.

We also need to stress measures that will assist in long-term relationship building. We need to think creatively about how we facilitate connections and remote collaboration, a new normal in the pandemic. Caribbean Export’s matchmaking and networking efforts have reaped real rewards for businesses, bringing together traders, buyers and investors at trade promotion and exposition events. A virtual investment summit, supported by Caribbean Export, took place earlier this month in Trinidad and Tobago, which saw more than 700 participants representing businesses, investors and site selection experts from close to 70 countries explore investment opportunities in the twin island republic. This is just one example of how we can leverage technology to bring together a broad cross-section of businesses here in the Caribbean and in the United Kingdom to create the basis for enduring trade and investment relationships.

Looking at this week’s Virtual Investment Summit on the UK-CARIFORUM Economic Partnership Agreement, we at the Caribbean Export Development Agency recognise that it represents a major opportunity for Caribbean and UK business. However, the key is breathing life into this agreement by focusing on the private sector and working closely with business so they can take advantage of the possibilities provided by this partnership. To be successful, we are aware that it will require a major effort from all parties. We at the Caribbean Export Development Agency will stay the course and work with all partners to help deliver results for our people in these unprecedented times.

Time is the only currency we have,” says Barbadian innovator Khalil Bryan, “so spend it doing things that matter to you and with people who matter to you.”

Khalil’s musings on the value of time, and how precious it really is, are not just wise words from a young entrepreneur. In fact, Khalil’s commitment to saving time, and subsequently making the most of it, ignited the concept behind his tech start-up company Caribbean Transit Solutions (CTS).

Acutely aware of how much time Barbadian commuters can spend at bus stops and bus stations waiting for often unreliable public transport, Khalil was inspired to think of ways to improve the island’s transit network.

Instead of wasting time wondering when the next bus would arrive, locals and visitors could download a smartphone app which showed them the bus schedule and routes, and how far away the next bus was from their stop.

There are similar transport solutions available in major cities around the world, most notably London, Paris, and New York; but there was nothing like it in the Caribbean when CTS was launched in 2014, which meant the company would be breaking new ground.

Khalil recalls: “My original partner and I started CTS with an idea to provide real-time bus information and allow people to use their time more effectively. Our product was called EasyTransit (now known as BeepBus).

“But we quickly realised that in order to provide real-time bus information we needed an affordable product that tracked vehicles. We searched the market and found a number of options but nothing that was reasonable. So, we started another company called EasyTrak and began offering the tracking system ourselves.

“Over the past four years, we haven’t seen the uptake with BeepBus that we would like, so the business has been driven by the EasyTrak product, and focusing on how we grow that has been what has kept us afloat in difficult times.”

Pivoting from providing real-time bus information to building a GPS tracking platform for vehicles has pushed CTS into full-scale fleet management and data analytics.

The shift was substantial but even more changes were to come in 2015 when Khalil’s original partner decided to leave. A third strand to the business, a taxi ordering app called BeepCab (similar to Uber) was then launched in 2015, but had to be suspended just three years later.

Despite a few speed bumps along the entrepreneurial road, Khalil has continued to focus on his goal of enhancing Caribbean transport, and is now working with a new partner, Veronica Millington, and South African-based Andre Louw.

Like the entrepreneurs who inspire him, such as Richard Branson and Elon Musk, Khalil wants to solve big problems and be a “world-changing entrepreneur”, not just a lifestyle entrepreneur. But he knows that being a pioneer is not easy, so he is thankful for the support he has received from the Caribbean Export Development Agency (CEDA) including a $25,000 (US) Investment Readiness Grant.

“I can say that I’ve made friends, not just colleagues, through Caribbean Export,” Khalil states.

“They were instrumental in bringing on the World Bank and the government of Canada. They introduced us to people in their network and took us to great events throughout the region. They also educated the market in a way that allowed us to thrive and opened the eyes of entrepreneurs and investors.

“Of course, it has not all been perfect. Some markets are better than others at taking up the training opportunities. The programmes have also dropped off, and because of COVID the ones available now are virtual and I don’t think you have the same connection when you do it virtually.”

The COVID-19 pandemic has also forced Khalil and his team of four full-time and three part-time employees to re-examine CTS’s product portfolio yet again.

“We’ve had a number of trying but rewarding internal and external conversations recently,” Khalil states.

“We decided to focus on the things that really do work, and slim down what really doesn’t work, or what isn’t making us money. So, if nothing else, COVID has shown us that we need to diversify geographically and we may also need to diversify, or entrench, some of the industries that we’re working in as well.”

With that in mind, Khalil’s aim over the next 12 months is to continue building a unique repository of transportation data for the Caribbean along with extensive regional expansion.

He believes that there is untapped potential in the Caribbean and is excited that “there are so many opportunities and so many problems to solve.”
Khalil adds: “Where I am challenged is that we’re not moving quickly enough because you can’t rest on your laurels. You continually have to reinvest in your product and your people.

“Time is our most important resource because you don’t get it back. Opportunity does not stay around waiting for you to take it up, and if you don’t grasp it, the opportunity will be gone.”

Over 130 service providers have been certified during the last two years and are better equipped to expand their businesses regionally and internationally. This week eighty-four certified service providers from Barbados, The Bahamas, Belize, Jamaica, St. Lucia, Saint Maarten and Trinidad and Tobago were recognised on Tuesday during the inaugural Services Go Global (SGG) Certification Ceremony.

“The services sector forms a critical pillar as the next frontier in Caribbean business,” said Caribbean Export Development Agency (Caribbean Export) Executive Director Deodat Maharaj during his remarks.

“Caribbean Export is committed to helping our Region diversify our services sector and providing our regional businesses with a better chance to compete, creating jobs and opportunity for our people.”

Mr. Maharaj shared that trade in services was valued at US $13.3 trillion in 2019 (World Trade Organization report). He expanded further, saying that global demand provided an opportunity for non-traditional services such as music, fashion, animation and film, green technology, and professional services to generate jobs and foreign exchange for the region.

During her keynote address, The Hon. Sandra Husbands M.P., Minister in the Ministry of Foreign Affairs and Foreign Trade, shared that, “According to the Organization for Economic Cooperation and Development (OECD), in 2019 tourism services accounted for approximately 13.9% of the Caribbean’s Gross Domestic Product (GDP) and 15.2% of total employment…. ranking the Caribbean as having the highest dependency on tourism.”

The Minister reiterated the need to diversify the services sector and commended Caribbean Export’s work in this area to support services innovation and build a robust services sector.

The Services Go Global programme was developed, by Caribbean Export in collaboration with Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and the European Union, to optimise the export of services from CARIFORUM States. The programme focuses on building the capacity of service providers to capitalise on opportunities under the Economic Partnership (EPA), Caricom Single Market Economy (CSME) and other third-party trade agreements.

The SSG Certification Ceremony was a collaborative effort between Caribbean Export, the Trinidad and Tobago Coalition of Services Industries (TTCSI) and the Caribbean Network of Services Coalition (CNSC).